Do you want to turn your passion for Customer Service into a long term career? Would you love to work for a company that offers growth in a friendly, team-based environment? We are seeking Call Center Representatives for a Rutland based company who coordinates the marketing, sale, and installation of do-it-for-me home improvement projects on a nationwide basis. Full Time and Part Time opportunities available. Must have 2nd shift availability.
This is a long-term position for the right candidate, with a great company. Our client offers incentive-based pay increases and excellent benefits once hired on to their team.
Responsibilities of this role:
Understand the business and product offerings for our home improvement programs;
Respond to customer and contractor inquiries accurately and efficiently;
Schedule and confirm appointments with customers and contractors as required;
Process customer payments;
· Update and maintain accurate records in the operating system;
· Handle minor customer complaints and deescalate more complex issues.
Qualifications of the Call Center Representatives:
High level of professionalism;
Must be able to talk and type at the same time - 60-65 WPM
Excellent active listening skills and ability to ask probing questions, understand what’s being asked and overcoming objections;
Experience in a fast-paced environment that requires result-oriented decisions;
Computer literate and able to adapt to various programs;
Excellent communication skills, both written and oral.
Previous Call Center experience highly desired.
To apply for this position, please email your resume to firstname.lastname@example.org, call (802) 786-2222, or apply online at www.leddygroup.com.